Jordan Turner is an experienced 911 operator but when she makes an error in judgment and a call ends badly, Jordan is rattled and unsure if she can continue. But when teenager Casey Welson is abducted in the back of a man's car and calls 911, Jordan is the one called upon to use all of her experience, insights and quick thinking to help Casey escape, and not just to save her, but to make sure the man is brought to justice.

In the fall of 1987, a group of small-town friends must survive the night in the home of a sinister couple after a tragic accident occurs. Needing only to make a single phone call, the request seems horribly ordinary until they realize that this call could change their life…or end it.