cranky old black english woman continues being rude to everyday workers and asks a woman at a furniture store to speak to her manager after the employee called her out on her rudeness

Hyacinth Bucket (whose name, she insists, is pronounced "Bouquet") is a suburban housewife in the West Midlands. She would be the first to tell you that she is a gracious hostess, a respected citizen, and a well-connected member of high society. If you don't believe that, just ask her best friend Elizabeth, held captive in Hyacinth's kitchen; or the postmen and neighbours who bristle at the sound of her voice; or Richard, her weary and compliant husband. In fact, Hyacinth's reputation could be as perfect as her new lounge set, if not for her senile father's love of running wild in the nip. Oh, and she would prefer it if her brother-in-law was a sharper dresser. And that her husband was more ambitious. And that her sisters were more presentable. And do take your shoes off before you come in the house, dear. Mind that you don't brush against the wallpaper.

Keeping Up Appearances remains one of Britain's best loved series. Running for 5 years throughout the 90s, millions of viewers tuned in to watch the delightfully monstrous Hyacinth Bucket (pronounced Bouquet) as she attempted to climb the social ladder, only to be endlessly let down by her family. In this 90-minute celebration we feature the very best and most hilarious moments from the series, and cast, crew and celebrity fans pay tribute to the show and share backstage secrets. Featuring an exclusive interview with Dame Patricia Routledge, who shares her memories of the show, we learn how she came to be cast, how she developed the character, and what happened when the cameras stop rolling.